**Return Policy for Jumnah.com
At Jumnah.com, our mission is to provide our customers with high-quality preowned mobile phones and exceptional service. We understand that occasionally, circumstances may arise that require a return. To ensure a smooth and transparent process, we have outlined our return policy below, designed to comply with Google Merchant standards.
**1. Eligibility for Returns:**
– Returns are accepted within 30 days from the date of delivery.
– The product must be in the same condition as received, with no signs of damage, wear, or usage.
– All original accessories and packaging must be included.
**2. Initiating a Return:**
– To initiate a return, please contact our customer service team at customer-service@jumnah.com to obtain a Return Merchandise Authorization (RMA) number.
– Clearly mention the RMA number on the return package.
**3. Return Shipping:**
– Customers are responsible for the cost of return shipping.
– We recommend using a trackable shipping service to ensure the safe return of the product.
**4. Inspection and Processing:**
– Once the returned product is received, our team will promptly inspect it to ensure it meets the return eligibility criteria.
– Refunds will be processed within 10 business days of receiving the returned product.
**5. Refund Method:**
– Refunds will be issued to the original payment method used during the purchase.
– Please note that original shipping charges are non-refundable.
**6. Restocking Fee:**
– A restocking fee of 10% may be applied to cover the cost of inspecting, testing, and repackaging the returned product.
**7. Exclusions:**
– Returns will not be accepted for products that have been damaged, misused, or modified after delivery.
– Products that are not in their original condition or are missing accessories will not be eligible for a refund.
**8. Warranty:**
– Each preowned mobile phone is backed by our 3-month warranty, ensuring the functionality and performance of the device.
By making a purchase on Jumnah.com, you agree to comply with and be bound by the terms outlined in this return policy. We are committed to providing a positive shopping experience, and our dedicated customer service team is ready to assist you.
If you have any questions or concerns, please don’t hesitate to contact our customer service team at customer-service@jumnah.com.
Thank you for choosing Jumnah.com