Refund and Returns Policy

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Company: ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC.
• Customer: Refers to any person or entity registered with ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC to use the Services.
• Device: Any internet-connected device used to visit ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC services.
• Service: Refers to the services provided by ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC.
• Website: ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC' website accessible via this URL: example.com.
• You: A person or entity registered to use ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC Services.

Return Policy

Thank you for shopping at ALIF SHAMS MOBILE PHONES & ACCESSORIES TRADING CO LLC. Below are the conditions under which products can be returned:

• The product delivered is incorrect, unopened, and includes all original packaging.
• A damaged or flawed product compared to the product listed on our website.
• For a change of mind within 10 days, provided the product is undamaged, untampered, and in original packaging. A fee between 0-20% of the item price + shipping fees (up to AED 150) may be applied.

Refunds

Refunds will be issued following a thorough review of the returned product:

• For online payments, refunds will be processed via the original payment method.
• For cash on delivery, refunds will be conducted via bank transfer.
• Refunds may take a few days to process after approval.

Shipping Costs

Return shipping costs are the responsibility of the customer, even if the original order had free shipping.

Contact Us

If you have any issues or questions regarding our products, don't hesitate to contact us.

• Via Email: contact@alifshams.com