Important: Self Testing Guidelines

At the time of warranty claim, attachments (pictures/videos depending on the case) are required.

Passcode and Apple ID Information

Passcode and Apple ID need to be deleted or otherwise informed to Jumnah. No action will be taken until the passcode and Apple ID are provided/deleted from the device.

Battery Draining

We need a screenshot that shows the % of Battery Health of the phone.

Screen / Physical Condition

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

Adjust screen sensibility in your device (from Settings).
If the problem persists, provide a video where the issue is visible and clear.

Wrong Device (Storage / Color / Language / Specs)

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

Hardware Issue (Microphone / Speaker (Audio) / Camera / Buttons)

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

Broken, Water Damage, and Dead Mobiles

Any damage that occurs due to misuse is not covered under Jumnah Standard warranty and will only be covered under 2 Years Jumnah Care + based on T&C.

Terms & Conditions

We will be happy to assist you for free in case of any issues found on the device covered by our warranties and returns policy.
Please note that for warranties and returns, it may take up to 15 days for us to inspect the device and provide the necessary solutions.
Be reminded that if upon inspection, we find issues because of misuse on the device and not covered in our policy, we will ship back the device as is.
You may be subject to non-refundable deductions (AED 150 + 20% of the value of the device) to cover for logistics and handling fees in case there are no issues found on the device.

Cancellation Terms

This form does not confirm your cancellation. We will review your request to determine if your order has shipped. If shipped, cancellation is not possible, but you may return the device under our return policy.
If the device hasn't shipped, cancellation is free for out-of-term orders. For on-time orders, a 10% fee applies.

Terms & Conditions

We will be happy to assist you for free in case of any issues found on the device covered by our warranties and returns policy.

Please note that for warranties and returns, it may take up to 15 days for us to inspect the device and provide the necessary solutions.

Be reminded that if upon inspection, we find issues because of misuse on the device and not covered in our policy, we will ship back the device as is.

You may be subject to non-refundable deductions (AED 150 + 20% of the value of the device) to cover for logistics and handling fees in case there are no issues found on the device.

Cancellation Terms

This form does not confirm your cancellation. We will review your request to determine if your order has shipped. If shipped, cancellation is not possible, but you may return the device under our return policy.

If the device hasn't shipped, cancellation is free for out-of-term orders. For on-time orders, a 10% fee applies.

Important: Self Testing Guidelines

Passcode and Apple ID Information

Battery Draining

Screen / Physical Condition

Wrong Device (Storage / Color / Language / Specs)

Hardware Issue (Microphone / Speaker (Audio) / Camera / Buttons)

Broken, Water Damage, and Dead Mobiles

Terms & Conditions

Cancellation Terms

Important Notice: Proper Device Handling for Warranty Claims

Important: Self Testing Guidelines

Passcode and Apple ID Information

Battery Draining

Screen / Physical Condition

Wrong Device (Storage / Color / Language / Specs)

Hardware Issue (Microphone / Speaker (Audio) / Camera / Buttons)

Broken, Water Damage, and Dead Mobiles

Terms & Conditions

Cancellation Terms

Important Notice: Proper Device Handling for Warranty Claims

iPhones

Samsung

Macbooks

iPads

Tablets

Laptops